My access control pda doesn't read a bar code or QR Code

If the reader doesn't work properly when trying to read the bar code or QR code in the access control, check this information:

Possible causes:

• The performance uploaded isn't the correct one.
• The PDA cursor isn't inside the blank space of the API reader

• The laser doesn't activate when we press the scan button.

Solutions:

• Restart the PDA.
• Upload the correct performance.
• Reinstall Powertools and the Access Control application that correspond to our PDA model following the article: Installation manual.