How to accept a sales request

Once the event organiser has added your sales channel and sent the sales request, you will receive an email at the email address associated with the sending of this type of notifications on the platform.

To start the sale, it is necessary to accept the request. Go to the Channels > Sales requests menu and select the Accept option.

Inside the sales request, you will find these sections:

General Data

Event info: Relevant information of the sales request (General information, contact information of the event manager, available sessions, capacity, etc...).

Promotions: Promotion that the channel has available (the organiser must have previously activated it for the channel).

Operative

In this section there are two key sub-tabs Surcharges and Costs of the channel

Surcharges

Allows you to configure the management fees that will be applied to the channel. The system allows you to apply different surcharges for tickets without promotion (Generic surcharges) and for tickets with promotion (Configure alternative surcharges for promotions).

Once configured, the channel can see the simulation of the price that the customer will pay.

Agent Commission:

In this section you set the channel commissions for both normal and promotional tickets. The commissions do not affect the price paid by the customer.

Communication

Channel content:

In this section you can add the header banner and the channel banner on the purchase receipt. If nothing is added in this section, the system will use the default banners of the event.

And take the web link of the event or the individual sessions of the event:

Ticket content:

In this section we can perform the following actions::

• Add the header image and the secondary banner image to the purchase ticket (these are the only two images that can be configured in the ticket at channel level).
• Preview the ticket that the customer will receive.

Payment methods

This option allows you to activate a different POS, for example the Organiser's POS. To do this, the Organiser must first configure their POS in your sales channel.

There are two available options:

• Use the payment methods that are active in the channel: With this option the POS configured in the channel will be used.
• Activate specific payment methods for the event: This option allows you to configure a different payment method to the one in the channel (e.g. configure the promoter's POS).

* This option must have been previously configured in the channel's POS.