How to configure Rates

A Rate is the set of different prices that can be applied in a session.

The following steps are necessary to configure rates:

1. Go to Event Management > My Events > Select the event you need and within the event select the Prices > Rates tab.
2.  In the section Rates you can enter the name of each of the rates you need to configure in the event by typing the name of the rate and selecting the button Add Rate.

By default, in this section a General rate appears, its name can be edited by placing the cursor over it and typing the new name. This rate will be the default rate that Cpanel will apply to the sessions.

See the steps to create two different rates: one for adults and one for children below.

Add the name of the new rate in the section Write the name of your new rate, add it by clicking on the button Add Rate and finally edit the default rate (General) with the rate name of your choice.

The name of the rates can be translated into the languages configured for the event.

These names will be visible on the sales portal once the customer selects the number of tickets they want to buy.

    3. Once the new rate has been added, it is necessary to add its price in the corresponding column.

    4. Then go to the sessions scheduled in the event and mark the rate/s you want to associate to each            one of them. In order for the rate to be shown in the purchase process, you must activate the eye            icon so that it turns blue.

When adding the rate you must take the following into account:

• The star indicates that a rate is the default rate (the default price).

• The blue eye indicates that the rate is visible on the sales portal.

• The gray eye indicates that the rate is not visible on the sales portal.

• More than one rate can be visible on the portal at the same time.

5.Once the rates have been configured for each session, it is important to ensure that each one is                 associated with the session to which it corresponds. You can then activate the sessions.

Important: it is possible to modify the rates associated with a session even after the sale has started

How the rates are displayed and are applied on the sales portal

Once the sessions are active, the customer will be able to select in the purchase process, in the seat selection section, the rates that they have previously configured.

How rates are displayed and applied at the ticket office

 To apply the rates at the ticket office, please follow these steps:

1) Make a manual or automatic selection of the seats you want to sell. 

2) Select the Rates option from the shopping cart icon. 

3) Select the rates you want 

4) Apply the rates to the seats. By default, the price that appears, if we do not apply any rate, is the price      that we have marked by default in the prices tab. 

Rates and promotions

It is possible to apply a promotion to a rate. To do this you have to create the promotion you need in the Promotions tab in an event and in the section Zones > Assign to Rates apply the promotion to the rate you need.