To be able to make reservations in the Box Office, it’s necessary to check that this option is configured in the event within CPanel. To do that, go to Event management > Events and follow these steps:
- Check that the event allows reservations in the tab General Information > General settings. If it doesn’t, activate reservations for this event.
- Check that the performance has reservations activated. You can check this in Sessions> Planning. If it hasn’t, activate reservations.
- Check that the performance has reservations activated in the channel. You can check it within the event in Channels > General information > Planning. If it hasn’t, activate the reservations.
- Check that the date and sales end time have not passed. You can also check this in Sessions> Planning. If the time has passed, alter the date and time of end of sales.