How to set up the sales channel

Go to the section Channels > My channels in CPanel to perform the basic configuration of the channel, which includes the following sections:

• Languages
• Surcharges and cost
• Literals
• Ticket and graphic elements 
• Mail server

To configure the sales channel we will fill in the information in the following tabs:

1.General data

2.Operative

3.Design

4.Communication

5.Configuration

6.Promotions

1. General data

Allows you to modify basic information about the channel: name, URL, contact details, channel languages or status, type of sale and contact details. 

2. Operative

This tab allows you to set surcharges, delivery methods and fees of the channel.

• Surcharges: Allows you to apply generic fees and surcharges for discount tickets specific for this channel.
• Delivery methods: Allows you to configure the different delivery methods. In addition, it is possible to configure the delivery format of the email and purchase receipt (unified or separate).
• Agent commission: Allows you to set specific commissions for the sales channel that will be considered once a sale request of an event is accepted. This commission will not affect the final price of the tickets. This can be a fixed or a percentage surcharge.
• Options: Define the data you wish to request from the customer in the ticket purchase process through this sales channel, and set the maximum number of tickets per purchase. It is also possible to add additional Conditions to the purchase process, such as Request to send or not commercial information.
  
  
  

• Blacklist: Enables two types of blacklists that restrict purchases through this sales channel. It can be filtered by Tax ID and Email address.

• Cross-selling: Allows other events to be suggested to the buyer, it does not work at session level (it cannot suggest the same event or other sessions of the same event).
• Gift card: Enables the option to sell gift cards through this sales channel. 

3.Design

In this tab you have the option to customise the header texts of the four purchase steps of the sales channel.

You can also configure the format in which the sessions are shown (List or Calendar), the default view of the venue, select the URL where you want the images of the portal to point and select how VAT is shown in the amounts.

4. Communication

In Channel contents you can modify the default communication texts and literals that are defined by default to fully customise your sales channel .

Remember that:

• The literals affect the entire purchase process of the portal.
• The communication texts affect the general texts shown on the channel: purchase receipt emails, legal texts, help texts, purchase methods, purchase process and error texts.

In the sub tabs Ticket and graphic elements, you can modify graphic elements as well as communication and literals.

• Header image ( 1076 x 56 px)
• Banner Image ( 520 x 420 px)
• Passbook canal (350x60px)
• Header banner ( 670 x 56 px)
• Channel Banner ( 300 x 242 px)

5. Promotions

In Channel promotions you can configure promotions directly associated with the sales channel.