How to make returns

Here are the steps to be able to make a refund in the system.

If necessary, you can refund the amount of the ticket sale through the system, but it is important that before doing this process, you are aware of the two types of refund that exist: 

• Return + Refund: This is an automatic refund directly to the POS, so no further action is required once the refund has been confirmed.
• Return: This is a return that only marks the tickets as returned, it does not carry out the financial refund. For this reason, once the manual return has been confirmed from CPanel, it will be necessary to access the payment POS to make the financial refund.

To make a refund after understanding the types, follow these steps:

1. Access the Sales section of CPanel in this route: Sales > Orders and enter the code of the operation you want to return:

2. Once you have entered the code, select only the seats that need to be returned by ticking the corresponding boxes.

3. Click on Make Return and a box will be displayed in which, before confirming the return, you will have to select:

• The amount to be refunded
• The type of return: return or return + refund.  

4. Finally, click on Confirm return.