How to activate sales requests

Once the event promoter adds a sales channel and sends the request, you will receive a sales request at the email address that you configured in the panel. You need to accept the request to start the sales of this event.

To accept the request, go to the menu Sales channels > Sales requests and select the option Accept.

General information

Event info: Relevant information about the sales request (General information, contact information of the event promoter, available performances, capacity, etc.)

Discounts: Discounts that the channel has available (the promoter must have previously activated it for the channel).


In this section there are key sub-tabs: Fees and Agent commission.

  • Fees

This section allows us to configure the management expenses that will be applied to the channel. The system allows you to apply different surcharges for tickets without discount (generic fees) and for tickets with discount (Set alternative surcharges for discounts).

Once configured, the channel shows the Final price preview, the price the customer will pay.

  • Agent commission

In this section you can configure the Channel Costs for both normal tickets and tickets with discount. The costs do not affect the price paid by the client.



  • WEB content

 In this section you can add the Header banner and the Channel banner on the purchase receipt. In the case that nothing is added in this section, the system will take the predetermined banners of the event.

And will also take the web link of the event or the individual performances of the event:

  • Ticket content

In this section we can perform the following actions:

Add the Header image and the Banner body to the purchase ticket (These are the only two images that can be configured on the ticket at the channel level)


Preview the ticket that the client will receive

For more information about the configuration of the images in the Ticket PDF, see manual: Size and position of the images in cpanel.

Payment methods

This option allows you to activate a POS different from the usual one, for example the POS of the Promoter. Prior to this, the Promoter needs to have configured his POS in your sales channel.

There are two options available:

  • Use the channel’s active payment methods: With this option, the POS that you have configured in the channel will be used.
  • Activate specific payment methods for this event: This option allows you to configure a payment method different from the channel (for example, configure the POS of the promoter)

Note: This option must have been previously configured in the channel POS

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