How to activate sales requests

Once the event organiser adds a sales channel and sends the request, you will receive a sales request in the email you have configured in the dashboard. You need to accept the request to start selling that event.

To accept the request, go to the menu Channels > Sales requests, and select the option Accept.

Operative

In this section you will find the sub-tabs Surcharges, Agent Commissions, Payment Methods and Configuration.

• Surcharges

Allows you to configure the management costs that will be applied to the channel. The system allows you to apply different surcharges for tickets without promotion (Generic surcharges) and for tickets with promotion (Configure alternative surcharges for promotions).

Once configured, the channel can see the preview of the price that the customer will pay.

• Agent commission

In this section, the channel costs are configured for both normal and promotional tickets. The costs do not affect the price paid by the customer. 

• Payment methods
  This option allows you to activate a different POS, for example the Organiser's POS. To do this, the Organiser must first configure their POS on your sales channel.

There are two options available:

• Use the payment methods active in the channel: With this option the POS configured in the channel will be used.
• Activate specific payment methods for the event: This option allows you to configure a different payment method to the channel (e.g. configure the promoter's POS).

Warning: This option must have been previously configured in the channel's POS.

• Configuration
  In this section, you configure the classification of the sales channel and if it is allowed to make refunds to the users of the channel through CPanel.

General Data

Main information: Relevant information on the sales request (main information on the event organiser, contact, available sessions, capacity, etc.).

Promotions: Promotion that the channel has available ( the organiser has to activate it beforehand for the channel). 

Communication

• Channel content
  In this section you can see the Content of the event with all the information and the image of the event.

And take the web link of the event or the individual sessions of the event:

• Ticket Content

In this section you can do the following actions:

1. Add the header image and the body banner image to the purchase ticket (these are the only two images that can be configured on the ticket at channel level).
2. Preview the ticket that the customer will receive.

• Payment methods

This option allows you to activate a different POS, for example the Organiser's POS. To do this, the Organiser must first configure their POS in your sales channel.

There are two options available:

• Use the payment methods active on the channel: With this option the POS configured on the channel will be used.
• Activate specific payment methods for the event: This option allows you to configure a different payment method to that on the channel (e.g. configure the promoter's POS).

* This option has to be configured beforehand in the channel's POS.