How to obtain a list of orders and locate orders

Go to Sales > Orders and you will be able to see the operations carried out and even download the information in excel (.CSV) format.

To select the information you want to check, you can filter the operations according to:

1. Channel Entity
2. Event manager
3. Channel
4. Type: Booking, Issue, Refund...
5. Merchant code
6. User
7. Event
8. Session date

If you activate the session filter, you can also filter by the date of the event sessions.

Remember to click on the Refresh data button (image) to get the information of the most recent orders.

Order locator

The main feature of this module is to quickly locate an order.

It allows you to locate a purchase by using the order code number.

This locator number can be found on the purchased tickets or in the email received.

It is also possible to locate them using: Email, Name and Surname, Telephone, Barcode.

It also allows:

• See Tickets: Once you have entered any of the above data you will be able to view it in the "See Tickets" option. The ticket will open on your screen in PDF format.
• Show details of each seat: When you locate an order the screen shows information about the transaction:

• • Transaction data: Basic information about the seat.
  • Price data: Total amount and breakdown of the transaction.
  • Buyer data: Basic customer information (Name, Email, Telephone, Type of document, ID, etc.).
  • Breakdown of Tickets: In this section you can see in detail the information of each seat by clicking on it. You can also obtain information on the status of the printouts and whether the tickets have been validated.
  • Cash Movements: This allows you to obtain information on bank details and payment methods.
  • Notes: Enter additional information or notes on the operation.
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• Resend the tickets to the email address used to make the purchase, or send the tickets to an email address other than the one associated with the purchase.

Important: You can rewrite the email address to send the tickets to a different email address. However, this second email will not be registered on the platform.

• Refunds: Once the order has been located and the details of the transaction have been provided, it is possible to return the transaction.

There are several types of refunds:

• Refund (only tickets or products): This is a refund that only marks the tickets as refunded, it does not take care of the economic reimbursement. For this reason, once the manual refund has been confirmed from Cpanel, it will be necessary to access the payment POS to make the financial refund.
• Refund  + Reimbursement (Tickets or products & money through POS): This is an automatic and direct refund to the POS, so it will not be necessary to carry out any subsequent action once the refund has been confirmed.
• Return + Refund in voucher (Tickets or Products & money through a new voucher): This allows you to return tickets and automatically generate a voucher with the same amount of money, so that customers can buy on the same channel of the first sale, on the web, using the money they have accumulated in their voucher. In this way, they do not lose the money spent, and the promoter does not lose the sale.

Once you have selected the refund you need, click on the Confirm Refund option.

Once clicked on, a box will be displayed in which two things must be selected, before confirming the refund:

• Amount to be refunded (taking into account the administration costs).
• Type of refund (explained on the previous slide).